Shipping policy

ORDER PROCESSING

Orders submitted before 2 PM PST, Monday - Friday, will ship within 1 business day.  All orders submitted after 2 PM PST will be picked up the next business day.

IN-STORE PICK-UPS

All in-store pick-ups are required to present your confirmation email and matching ID to the sales clerk when the order is collected. The name on the ID must match the order name.

FREE SHIPPING

We offer free shipping within the Contiguous US (lower 48) on all orders with a minimum subtotal of $50.00 or more.

INTERNATIONAL ORDERS

Shipping charges may not include duties and customs charges, depending on the carrier and country of destination.   

INCORRECT ADDRESS

Please double-check your shipping address carefully before submitting your order. A valid and complete address is essential to ensure proper delivery.

If you realize you’ve entered an incorrect address, contact us immediately at 916-334-2567 ext. 1 and leave a message if necessary. While we will do our best to assist, orders that have already shipped cannot be recalled.

In some cases, packages may be eligible for interception and rerouting through the carrier for an additional fee. This service is not guaranteed, and the fee is non-refundable, even if the rerouting attempt is unsuccessful. Delivery may also be delayed by 1 to 3 business days due to address changes.

Please note the following:

  • Orders returned due to invalid or undeliverable addresses will be automatically refunded, minus the original shipping cost.

  • If you request that we reship the order, you will be responsible for the secondary shipping charge, even if the original order qualified for free shipping.

  • We cannot offer refunds or replacements for orders delivered to an incorrect address that was provided at checkout.

  • Any effort to retrieve a misdelivered package sent to an incorrect address is the customer’s responsibility.

MISSING PACKAGES / MISSING ITEMS

All claims for non-delivered packages/ missing items must be made within 30 days of the ship date so we may replace and file a missing package claim. Please submit your claim here.

ORDER CANCELLATIONS

To request cancellation of your order, please contact our Customer Service department at 916-334-2567 ext. 1 during business hours: 9:00 AM to 3:00 PM PST, seven days a week. If you are unable to reach a representative, please leave a detailed voicemail including your name, order number, and contact information.

You may also submit a cancellation request via email at info@a-zdarts.com. However, please note that email requests are not guaranteed to be processed before the order is shipped.

We recommend calling for the most timely assistance, as orders cannot be canceled once it has been shipped. 

Return policy

New, unused (or unwanted) product may be returned within thirty (30) days for credit, provided that:

  • The product is still in its original box and packaging

  • Product has not been used (is in new condition)

  • Unwanted items are returned at the buyer's expense

  • Items (non-defective) returned for credit that qualified for free shipping and/or a shipping discount will have our shipping costs and/or the shipping discount cost deducted from the item before the refund

  • All returned products will be refunded to the purchaser’s account, unless store credit is requested

Submit your return request using our portal here.

Please Note: A 15% restocking fee may be applied to all returned, non-defective merchandise.

DEFECTIVE PRODUCT

All claims regarding defective products must be submitted within 30 days of receiving your order. To report an issue, use our portal here.

Please note the following:

  • Consumable items such as shafts, flights, and points are not covered under warranty once used. We strongly encourage customers to inspect these items upon receipt and notify us immediately of any defects.
  • Gran Darts handles all technical support and warranty matters for all Gran Darts products directly with consumers, ensuring personalized assistance for any issues related to their products. If you experience a problem with your dartboard, even if it is newly purchased, do not return it to the seller. Instead, contact Gran Darts directly at support@gran-darts.com for help. Their support team is available to assist you not only during the initial 3-month warranty period but also after it has expired.